9 months agoOriginalTranslation
Hello, I started with the 1Win casino about a month ago, I had a withdrawal of $10,000, I made the withdrawal, but when I made the withdrawal the next day I received an email from the security team requesting some "verification" documents, which took 29 days to be carried out. The verification, if I was able to make my withdrawal in two parts, which were $5,000 each in my cryptocurrencies, which were successful, one of them was done in 3 minutes, the other in 30 minutes.
Now that 1Win must improve in responding to players, regardless of whether it is in verification, you always have to give the player an answer so as not to lose confidence in the casino, I sent 4 emails after I sent the documents, which I did not get a single answer, the only one The answer I got was at the end of the verification
Hello!
We have carefully read the information you provided to our email address.
Your game account identification *********@gmail.com completed successfully.
Please note that the verification of the game account is carried out solely to confirm the identity of the Client and the correctness of the specified information.
At the moment, the withdrawal of funds is available.
Sincerely, 1 winning team.
In short, I do recommend 1Win but they should be faster in verifying accounts so that we players feel confident with the 1Win company, oh how I mentioned before always having communication with the player regardless of whether you are oh not in verification
Now that 1Win must improve in responding to players, regardless of whether it is in verification, you always have to give the player an answer so as not to lose confidence in the casino, I sent 4 emails after I sent the documents, which I did not get a single answer, the only one The answer I got was at the end of the verification
Hello!
We have carefully read the information you provided to our email address.
Your game account identification *********@gmail.com completed successfully.
Please note that the verification of the game account is carried out solely to confirm the identity of the Client and the correctness of the specified information.
At the moment, the withdrawal of funds is available.
Sincerely, 1 winning team.
In short, I do recommend 1Win but they should be faster in verifying accounts so that we players feel confident with the 1Win company, oh how I mentioned before always having communication with the player regardless of whether you are oh not in verification
- full casino
- very varied casino
- if they pay
- Once your account is verified, the deposit is in 5 minutes to 30 minutes
- Long time at time of checking
- Live chat does not solve any verification or withdrawals
- Live chat for gaming questions only, not account security
Automatic translation:
1win Casino
9 months ago
Hello AbdelH!
Thank you for your feedback.
The opinion of each client contributes to our development and improvement of the quality of our services. Thank you for choosing our company!
Regards, 1win team.
Thank you for your feedback.
The opinion of each client contributes to our development and improvement of the quality of our services. Thank you for choosing our company!
Regards, 1win team.
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