1 year ago
Be aware, SmokeAce makes sure that they don't have to withrdraw your money. I selefexcluded many casinos and it never havent been a problem. They allowed to deposit and passed KYC. After withrdraw they just closed my account because I have excluded one of their partner casinos, but there are no list or partners and they can partner up any casino of their fit just not to pay up. All just can't be customer fault. So be aware!
3
Smokace Casino
1 year ago
Dear janekuulits,
Thank you for sharing your gaming experience at our casino.
We would like to inform you that the risk department of Smokace Casino has taken a detailed look at the situation you described.
According to the casino rules, paragraph 7.5, the casino administration has the right to block an account if during the check it turns out that your account was previously closed due to gambling addiction on partner casino sites:
"7.5. If a player closes their casino account due to "gambling problems"/"loss of control over the game"/"addiction to gambling", in this case the player is prohibited from playing on the websites of the casino partners that are listed in the license of this casino.
The Player undertakes not to open a new account. The Casino is not responsible for the opening of a new account by you and any losses that you may incur after opening a new account. We reserve the right to terminate an account created for violating these rules at any time."
The Casino is not responsible for opening an account and possible circumvention of automatic blocking and any losses that you may incur after opening a new account. The Casino reserves the right to close an account created in violation of the rules.
Sincerely, Smokace Casino Risk Department.
Thank you for sharing your gaming experience at our casino.
We would like to inform you that the risk department of Smokace Casino has taken a detailed look at the situation you described.
According to the casino rules, paragraph 7.5, the casino administration has the right to block an account if during the check it turns out that your account was previously closed due to gambling addiction on partner casino sites:
"7.5. If a player closes their casino account due to "gambling problems"/"loss of control over the game"/"addiction to gambling", in this case the player is prohibited from playing on the websites of the casino partners that are listed in the license of this casino.
The Player undertakes not to open a new account. The Casino is not responsible for the opening of a new account by you and any losses that you may incur after opening a new account. We reserve the right to terminate an account created for violating these rules at any time."
The Casino is not responsible for opening an account and possible circumvention of automatic blocking and any losses that you may incur after opening a new account. The Casino reserves the right to close an account created in violation of the rules.
Sincerely, Smokace Casino Risk Department.
