10 months agoOriginalTranslation
Earned €675 without a bonus, still not released for payment after 8 days, despite full verification and confirmation that you can now have your winnings paid out... The same answers from support every time and only after the 2nd message to the finance department , the same rubbish in response... it is also interesting that they apparently invest more time, for example answering here than activating the funds and sending them off... serious is something else, you can tell me what you want, rarely put up with someone like that experienced as in this casino ....
- dubious and impudent in the answers, first come, first served, I've never heard anything like that, as a response from a casino
Automatic translation:
Snatch Casino
10 months ago
Dear honybunny,
We are sorry to hear that you have encountered long payouts of your winnings. But we assure you that this is rare and we strive to ensure timely withdrawals for our customers. Payment delays can be caused by the workload of our finance department and may also depend on the payment method you choose.
We are sure you have already received money to your account and you are happy with your winnings! Always glad to see you again!
Best regards,
Snatch Casino
We are sorry to hear that you have encountered long payouts of your winnings. But we assure you that this is rare and we strive to ensure timely withdrawals for our customers. Payment delays can be caused by the workload of our finance department and may also depend on the payment method you choose.
We are sure you have already received money to your account and you are happy with your winnings! Always glad to see you again!
Best regards,
Snatch Casino
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