I was requesting 3 withdrawals totally amount (€5000) from Thursday morning and the same day they verified my all documents but still they haven’t approved yet my withdrawals until this time. Customer service said that it’s high value that "Thank you for contacting us regarding your account.

As per our terms and conditions >Withdrawals:

8. Although we cannot be held liable for the length of time to process payments, we do aim to process withdrawal requests within 1-3 business days after verification of the requested documents." I can not understand why they are very slowly even I didn’t use for any bonus .