Dear nomonkeybusiness07,

We apologize for the frustrating experience you've had with our customer support and payout process. We understand your concerns and would like to address them.

Regarding the request for bank statements, we apologize if this has caused inconvenience. Our intention is to ensure the security and integrity of our platform, which sometimes requires additional documentation for verification purposes. We understand that providing a bank statement for a recent transaction may not be feasible in certain situations. We will review our verification process to ensure that it is fair and reasonable for all players.

We apologize for any delays in processing your payouts. While we strive to process withdrawals in a timely manner, there may be instances where additional verification or processing steps are necessary.

Regarding customer support, we apologize if our service did not meet your expectations. We are committed to providing excellent customer service and will take steps to ensure that our representatives are knowledgeable and helpful in addressing your concerns.

We sincerely apologize for any frustration or inconvenience caused. We appreciate your feedback and will work diligently to address the issues you've raised. We value your patronage and hope to have the opportunity to restore your trust and provide you with a more positive experience in the future.

Best Regards,
SkyCrown Casino Team