11 months agoOriginalTranslation
Dissatisfied, I made a withdrawal of €180 on May 2 and they returned the money to my account on May 14, I withdrew it again and it is still processing. I have been talking to the live chat for 2 weeks and it only tells me that they will notify me , but no one gives me a solution and I don't understand it since I have already withdrawn money to my bank account before and there was no problem. Update: I sent all the required documents to the casino and they were approved on 6/9/23, I'm still waiting for my money to be deposited into my account, user: nachetes
6/21 they tell me that they are not going to give me my money because it is the second time that I get money with free bonuses, what a scammer, without a doubt the worst casino of all
6/21 they tell me that they are not going to give me my money because it is the second time that I get money with free bonuses, what a scammer, without a doubt the worst casino of all
Automatic translation:
2
Paradise 8 Casino
11 months ago
Thank you, Nachetes, for letting us know.
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
We are truly sorry to hear that you consider this a scam.
Please note that real-play never occurred in your account. You only deposited in order to activate your account to withdraw from a free chip you won. Once you activated your account with a deposit, you cashed out, and the winnings were sent to you.
We think it is more than fair to allow our customers to cash out winnings from a free chip without them ever playing for real, and therefore, and according to our T&Cs, you simply can't continue to cash out on free chips any further unless real-play is taking place first.
We can also see that your assigned account manager has sent you an email with an explanation.
Based on the fact that we did pay you when you were eligible for it, we find this review to be very unfair to us, and we kindly ask you to reconsider it.
Thank you and have a great day.
Paradise 8 Support
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