all the reviews on this casino is true when it comes to making a payout and asking for documents over and over just to keep from paying. They first did me wrong by giving me a free chip I didnt even ask for but as a thank you and due to being vip my account manager just added it on my account. I actually won off the chip but because i redeemed one right before he put one on my account i couldnt get my winnings and was told i redeemed 2 chips in a row. Umm no i didnt that was given to me as a nice surprise and im getting reprimanded cause of yall mistake. They should have paid my winnings being i followed all rules and regulations when it comes to deposits and bonuses its not my fault the account manager didnt do his due diligence and see if i had redeemed a chip or not. Now that i had to make them take it off so i can deposit and actaully take home a winning was also a pain in the anus. I use a vip only deposit match that was sent in my email 66 dollars for 600 percent match and 200 chip. I actually won off the deposit match put in a withdraw less then the max i could take out in which was only $700. I asked for $400 and they still removed $116 form my bonus alerting me the max is $700 but even though i made it through the play through they still had to remove bonus money. That dont make sense nor the math if my max is $700 then i should be able to get just that. They took form it left me with $284 in which is truly the max i could have cashed out according to their messed up math. I let that go and ask for my winnings. I have waited since 8/18 sent my documents 3 times already called and emailed eery department they have and put my documents in the chat to finally get verified. They have yet to do so with the same excuse they havent gotten it when i literally ahve emails confirming they have my email and to give 24 hours. Im now asked to wait until 9/01/23 for my winnings I told them if i dont have it by then ill let it go begging them for it and i will go ahead and report them for crypto fraud. they have taken crypto currency promising a product and service but have yet to deliver on the service and product. Ill update you guys if they paid or not. Until then I say STAY AWAY FROM THIS CASINO THEY LIE, CHEAT AND STEAL THEY COME UP WITH EEEVVVERYTHING TO NOT PAY and again i never used my card i strictly used crypto so theres no reason for any type of delay. Oh btw youre never ever verified if i play and win again i got to send in the same documents AGAIN to get my winnings, yeah a casino to stay FAR FAR FROM unless you want to provide documentation everytime you win and not to mention providing them over and over again to still not be paid. STAY AWAY they been closed before for a reason

I had to write a review after reading so many negative reviews from what im assuming disgruntled players. This casino is a great casino to play at and the play through isnt much to meet. This casino payouts take no longer then 3 days when using bit coin and theres little to no validation. They respond rather fast and is very much helpful. I have played at silver oak and have the same experience both good casinos. You have to pay attention to the rules of the bonuses such as not betting over 10 dollars while its active and when theres a pending withdrawl request DONT DEPOSIT OR TAKE ANOTHER BONUS just wait until its no longer pending and always check with chat if youre in the clear dont assume.

This casino has nice bonuses to start you out but soon as you win you won’t have anymore promos. They steady send me promos to my email begging me to come back and deposit but none of the codes work cause according to support I haven’t deposited lately, well duh I haven’t and I won’t with you taking ALL the bonuses soon as I won. And the verification process is a mess they do ask for the same thing over and over again until you do like I do call and chew them out and threaten to report them. Once verified it takes another week or 2 for them to pay you in which you’ll get bonuses and free spins you can’t touch cause of the pending request. Once the request is filled then all the bonuses you could have used are gone. So there you go again it’s fun any first until they take everything away


***UPDATE*** update to my review, after making my review they had a sister casino reach out and explain why i wasnt able to receive the bonuses in my email and made sure I wont receive emails for bonuses Im not able to retrieve. I can say I was pleased someone finally reached out and cared about my concern and offered a remedy to the situation. As stated before i used to come to this casino because of the great bonuses, I do suggest like any other site make sure youre validated asap because theyre very very imparticular and it can be lengthy. I didnt mind how they verified because it reassured me my information was safe and I could trust them. I say check out the sister casinos as well they do have very good bonuses and customer service. The one I go to the most is El Royale and then Aussie Play or Slots Empire. So in short my problem has been resolved and Im pleased with the outcome.

Ok the comments are correct if you play here and win a decent amount they will take ALL promotions and fees you the story they help players with bonuses win and after that the more you deposit you get bonuses again. I’m far from dumb and will not deposit only to have a sucky bonus and for them to change the reels to making it tight so I can’t win. I don’t feel like they treat their returning customers well henceforth them taking the bonuses after a win. They need to wisen up cause doing that looses revenue for them ALL the way around. You may not get new cause of the comments and reviews and dang sure won’t get returning without having promotions or bonuses, if I wanted to just play without that I’ll go to the casino a couple miles from me, put money in the machine and get cash on the spot if I win. The point of online casino is for comfort and the bonuses that come with the deposits. Again you play here and win find somewhere else to go cause the bonuses are GONE