linne's reviews

Casino Guru

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4 months agoOriginalTranslation
Good experience.
I took the welcome bonus and was able to experience the withdrawal.
The validation of the documents took a little while. Once validated, the payment was sent immediately.
I liked the ergonomics of the site, the games are easy to find.
One flaw is that under bonus I couldn't find the list of prohibited games, you have to put the site in English.
But I don't know if it's just for bonuses with wager because in English, they are not the same bonuses offered. Mine was without wager.
I'll try again with a small deposit.
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  • good choice of games
  • many suppliers
  • Document validation a little slow
Automatic translation:
6 months ago
I strongly advise against this casino!
It's rare that I recommend against it but this is one of them!
he in no way deserves his rating on Guru!
Very bad experience with them.
I had never won anything with them, but I played there a few times.
I managed to increase my balance to 650e with a small deposit and 150% bonus that they had offered me.
I decide to request the withdrawal of my winnings. I send the KYC which is validated.
I request the withdrawal and receive an email after several days of waiting, which informs me that I have played a bet above the authorized bet with a bonus.
I never bet above 1.20e, bonus or not!
I ask them the history of this bet. No answer!
I get help from a forum (very well known in my country), which also sends them an email to get this history ! They didn't respond either.
We sent them several emails to get this proof, which is normal! I never received any response.
Simply because they don't have this proof, since it doesn't exist!

So I requested that my account be closed.
In addition, I noticed that no games prohibited under bonuses were blocked. While they have a long list of banned games.

Casino to ban! who does not hesitate to lie so as not to send you your winnings.
Be careful when you deposit at this style of casino
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  • Nothing
  • Long list of banned games
  • lie to avoid paying your winnings
  • games prohibited under bonus, are not blocked
10 months ago
I was very surprised to see that under bonuses, the games that are blocked are not at all those listed in their CGU. There are a lot of games blocked, it's simple on certain providers there were almost no games available.
If you want to play, don't take bonuses, their CGU are distorted for bonuses.
You'll end up with very, very few games that won't be blocked.
Sorry I didn't like it
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  • Nothing
  • A lot of games blocked with bonus
  • the list of blocked games announced in the T&Cs is false
10 months ago
A pleasant casino, lots of providers, lots of bonus offers, very smooth. But I don't know why, I never managed to earn a single cent in this one. As soon as I play, the scale goes very very quickly.
While at the same time I'm going to play elsewhere and win.
No matter how hard I try, nothing happens.
or is it really bad luck every time I come across cold games with them, or...?
Aside from the fact that it doesn't bring me anything at all, nor any fun moments, it's a pretty well designed casino
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  • Lots of providers
  • Lots bonus
  • Good designed casino
11 months ago
I like playing at this casino. Lots of welcome bonuses. Lots of games and providers. Customer service is responsive and will help you. prohibited games with automatically blocked bonuses
The only negative point which is really a shame is the conditions of their bonuses. Few casinos have so many restrictions on bonuses.
they feature a very big wager + restriction on withdrawals! it is enormous.
They also have smaller wagers but less interesting.
Same for the FP offered. huge wager on the FP which are already limited to 50€ withdrawal!
I have never seen a casino with so many restrictions on bonuses and FP. I think when there is a wager, the withdrawal should be unlimited.
It is better not to take any bonus at this casino and not to take the FP offered.
It's a shame because that's really their negative point.

I am editing because they have other x20 bets that I have retained.
For others, the restrictions remain far too heavy.
I just learned that they are closing?? Why ?
Read moreRead less
  • Lot bonus
  • Lot games and providers
  • Customer service is responsive
  • prohibited games with automatically blocked bonuses
  • pretty quick payment
  • Conditions bonus
  • Restrictions on bonus. big wager and restriction on withdrawals
  • Huge wager on the FP offered and limited to 50€ withdrawal
11 months agoOriginalTranslation
Good evening.
Seeing the comments, I understand the problem that I also encounter...
They sent me an ad with 13th on registration, which I accepted. With these 13ths I gained 185th.
I made a small deposit of 10th to be able to make the withdrawal.
And have my documents validated. Once done I requested withdrawal.
Only non-stop my withdrawal is canceled every day. And without giving reasons. I sent 2 emails, which went unanswered. So I ended up contacting the cat.
The 1st person told me it was because the documents weren't verified yet. Yet it was marked "validated". Then he told me it was okay that I could request the withdrawal again, that I would receive it. A few hours later I look at my account, withdrawal canceled again...
I request a withdrawal again and contact the chat again. This time the person tells me it's because they need additional information. They ask me to give them personal details. What I do. Then I am told that it's okay I will receive the winnings. Here I am.. more than a week has passed.
If they are canceled again I will file a complaint. If they are accepted and sent immediately I will re-evaluate my comment and the rating. I cannot say good things about this casino at the moment based on my current experience.

edit: payment was received more than 3 months later!
it was canceled all the time, after talking to me about lack of information (which technical they already had and validated account), then it was a problem.
Then crypto maintenance.
And then, again, a technical problem with crypto..
All this for a small withdrawal of €100.
It is therefore obvious that I have never repeated the experience in this casino which I of course do not recommend.
Read moreRead less
  • Reply by chat. Even if it is sometimes a little long
  • No response by email
  • Very very long withdrawal time
Automatic translation:
11 months ago
I like versus casinos, this one is the exception!
Very bad experience with this casino.
On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything!
I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem.
I nevertheless decide to make a deposit again with the 2nd bonus.
Every time I play at a new casino, I read the terms and conditions carefully.
And then I go into the chat, make sure of the details. Which I did with this one.
Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked.
The support response: "yes the games are blocked automatically, you don't have to worry about it".
I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways.
Very few games I play were banned.
During my 2nd deposit, just like the first, I start playing several megaways.
Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat.
The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited".
From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before!
they added "all megaways" to the list.
The same day I made a nice win on a megaways!
Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me.
And obviously my victory was canceled.
So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before!
I asked for my account to be closed because I would never set foot there again! of course they didn't close my account!
Read moreRead less
  • Banned games with bonus unblock
  • Changed the list of banned games
  • Scam
1 year agoOriginalTranslation
Their welcome bonus is great! I took the welcome bonus. Which is without constraint, no wager, unlimited withdrawal, quite rare. No games prohibited. In short, no stress when taking a bonus, which spoils the fun in many other casinos. I was in the chat to find out, agent attentive, respectful and precise. And who writes in your language! Because there is nothing that annoys me more than an agent who asks you to write in their language, and sends you a translator link... Why don't they use this translator themselves? He's the agent, they have to translate themselves, since they work on an international chat. In 2023, not being able to install an auto translator, which allows you to understand the client, while continuing to write in your own language, is not at all professional! For me these agents have nothing to do in an international chat.. so I appreciate when a casino has professional agents like this.
I couldn't talk about the speed of the withdrawals, I didn't make any money there. I don't know if it was a bad time, but all the bonuses won were below €10.
They have a good list of suppliers. Games and providers are easy to find.
In short, I enjoyed playing it even if it was rather brief due to bad luck.
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  • Quite a few suppliers
  • Ergonomics of the site
  • Respectful and attentive cat
  • Very good bonus (no wager, no max withdrawal)
  • That there is no welcome pack (several bonuses)
Automatic translation:
1 year ago
Bad experience on this one.
I made 2 deposits at this casino by taking the welcome pack, which includes 5 deposits!
Their site bugs a lot, we have to restart the games very often. Some games are unplayable.
Being committed to the welcome bonus, I made a 3rd deposit. Only, as this site bugs all the time, the bonus was not put with my deposit. I went to the chat to ask them to put it on me. They kept me waiting and waiting to log out of the chat, no explanation, nothing. And so on 5 times! As soon as I exposed the problem, I was disconnected! I ended up sending an email.
I was hired on the welcome pack! no reason, you don't get your bonus. On top of that, they offer bonuses on request to forum administrators, to make sure they will speak well for them... isn't this a very fraudulent process??
I won on my first 2 deposits, it is not because we win that we will say that a casino is top, if it is not the case (as I read here, more below...).
So I'm waiting for my deposit to be refunded.
I won't play it again until I get my money back, or until the bonus is added to my deposit!
Because I call it misleading advertising in this case!
Also I couldn't find the RTP on the games checked.
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  • Nombreux fournisseurs
  • Chat qui vous déconnecte si vous avez un problème au lieu de vous aider.
  • Jeux qui bug sans arrêt
  • Publicité trompeuse sur les bonus
1 year ago
I change my rating for the better.
I actually had a bad experience with them, when I signed up, on the bonuses. Because after the welcome bonuses, I took a weekend bonus. Because of that they canceled my win (although I didn't need the bonus to do them) and furthermore they banned me from bonuses from now on. Very hard as a decision!
Where other casinos would just withdraw the bonus knowing that I hadn't used it for my winnings. And that was just a misunderstanding. While I hadn't understood that we couldn't take any more after the welcome one, as long as we hadn't made a clean deposit. Their story of 7 days confused me. Hard! canceling my winnings was already hard enough to swallow, in addition to telling me that I would no longer have the right to take bonuses otherwise all winnings will be cancelled. However I change my note, because they still have a very fast withdrawal service. The support is very responsive and they offer free spins from time to time. And accept VPN.
It's just those handling email responses that are very hard. And email responses are long. While they are very quick by chat.
Nevertheless they have a lot of game provider.
I'll see later how it goes...
Read moreRead less
  • Nombreux jeux
  • VPN accepté
  • Chat réactif
  • Paiement rapide
  • Ne surtout pas prendre de bonus chez eux
  • Termes et condition de bonus mauvaise
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