3 months ago
Loved playing all the slots. When it came to withdraw i was asked to supply indentification with all usual official docs and copy of bills etc. I was quickly approved.
The withdrawal request was halted when they asked for a screenshot from my bank with bank number, bank account number etc. This was the first time a casino asked for this. The problem is that such a screenshot does not exist in my bank app.
I wrote many emails to try to find a solution such as supplying a copy of a blank check that has all the info required. None of my emails were answered. I now think that they refuse to pay because i refused all bonuses.
Why casino guru gives this casino an excellent rating is beyond comprehension.
They refused to psy 50$. I am happy it wasn’t more.
The withdrawal request was halted when they asked for a screenshot from my bank with bank number, bank account number etc. This was the first time a casino asked for this. The problem is that such a screenshot does not exist in my bank app.
I wrote many emails to try to find a solution such as supplying a copy of a blank check that has all the info required. None of my emails were answered. I now think that they refuse to pay because i refused all bonuses.
Why casino guru gives this casino an excellent rating is beyond comprehension.
They refused to psy 50$. I am happy it wasn’t more.
- Lots of slots and live games, nice interface
- Made it impossible for me to withdraw 50$
1
iWild Casino
3 months ago
Dear Grosdan,
We’re sorry to hear about your experience. To clarify, requesting a bank statement or screenshot with account details is a standard security procedure to ensure funds are sent to the correct account. However, we understand your frustration if this was difficult to provide.
We sincerely apologize if your emails went unanswered—this is not the level of service we aim to deliver. Please contact us again, and we’ll prioritize resolving your issue. Alternatively, a blank check or equivalent document with the required details might indeed be accepted.
Rest assured, bonuses have no impact on withdrawal approvals. We value all players equally. Thank you for your patience—we hope to regain your trust.
Best regards,
iWild Casino
We’re sorry to hear about your experience. To clarify, requesting a bank statement or screenshot with account details is a standard security procedure to ensure funds are sent to the correct account. However, we understand your frustration if this was difficult to provide.
We sincerely apologize if your emails went unanswered—this is not the level of service we aim to deliver. Please contact us again, and we’ll prioritize resolving your issue. Alternatively, a blank check or equivalent document with the required details might indeed be accepted.
Rest assured, bonuses have no impact on withdrawal approvals. We value all players equally. Thank you for your patience—we hope to regain your trust.
Best regards,
iWild Casino
