8 months ago
Hi,
I signed up and created an account, after winning 600$ , they cancelled my withdrawal request for a reason that , players from Ontario Canada are not allowed.
Looking at their terms and conditions it doesn’t say that.
I signed up and created an account, after winning 600$ , they cancelled my withdrawal request for a reason that , players from Ontario Canada are not allowed.
Looking at their terms and conditions it doesn’t say that.
777onfire Casino
8 months ago
Dear elhaddadel,
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and inconvenience you experienced regarding the cancellation of your withdrawal request. Upon investigation, it became clear that an oversight on our part led to this situation, for which we are genuinely sorry.
We acknowledge that our Terms and Conditions did not explicitly state the restriction for players from Ontario, Canada, at the time of your registration and subsequent play. This oversight led to the unfortunate situation you faced. We deeply regret any misunderstanding and the disappointment it caused, especially following your winnings.
In response to this incident, we have updated our Terms and Conditions to clearly outline geographical restrictions, including the exclusion of players from Ontario. We have also improved our registration process to prevent similar issues, ensuring that players from restricted regions are unable to register or play.
Understanding that the refund has been processed, we wish to express our relief that at least this aspect of your experience was resolved promptly. While we recognize that a refund cannot fully alleviate the disappointment experienced, we hope it serves as a testament to our commitment to addressing our players' concerns sincerely and effectively.
Given the restrictions in place for Ontario, we regret that our paths may not cross again in the context of our gaming services. However, your feedback has been invaluable in helping us identify and correct significant oversights in our operations. It has spurred us to enhance our policies and procedures, ensuring a clearer and more transparent communication with all our players.
We deeply appreciate your understanding in this matter. Your experience has prompted essential changes within our platform, and for that, we are grateful. Should you have any more feedback or require further assistance, please feel free to contact us directly at support@777onfire.com.
We apologize once more for the inconvenience and disappointment you've endured. Thank you for your patience and for providing us with the opportunity to rectify our mistake.
Warm regards,
777onfire
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and inconvenience you experienced regarding the cancellation of your withdrawal request. Upon investigation, it became clear that an oversight on our part led to this situation, for which we are genuinely sorry.
We acknowledge that our Terms and Conditions did not explicitly state the restriction for players from Ontario, Canada, at the time of your registration and subsequent play. This oversight led to the unfortunate situation you faced. We deeply regret any misunderstanding and the disappointment it caused, especially following your winnings.
In response to this incident, we have updated our Terms and Conditions to clearly outline geographical restrictions, including the exclusion of players from Ontario. We have also improved our registration process to prevent similar issues, ensuring that players from restricted regions are unable to register or play.
Understanding that the refund has been processed, we wish to express our relief that at least this aspect of your experience was resolved promptly. While we recognize that a refund cannot fully alleviate the disappointment experienced, we hope it serves as a testament to our commitment to addressing our players' concerns sincerely and effectively.
Given the restrictions in place for Ontario, we regret that our paths may not cross again in the context of our gaming services. However, your feedback has been invaluable in helping us identify and correct significant oversights in our operations. It has spurred us to enhance our policies and procedures, ensuring a clearer and more transparent communication with all our players.
We deeply appreciate your understanding in this matter. Your experience has prompted essential changes within our platform, and for that, we are grateful. Should you have any more feedback or require further assistance, please feel free to contact us directly at support@777onfire.com.
We apologize once more for the inconvenience and disappointment you've endured. Thank you for your patience and for providing us with the opportunity to rectify our mistake.
Warm regards,
777onfire
