1 year agoOriginalTranslation
I don't understand how they can give this casino 9.7 stars, 1 week ago I'm trying to get them to help me withdraw the deposit I've made and they only make excuses, it seems that they want me to get tired so that my money stays there for them, it seems like a scam white glove this casino!
For the deposit, no one warns you that later you will not be able to withdraw the money as easily as you deposited it, since to withdraw they ask for 100 vouchers and to deposit it takes 5 seconds, I have already decided to close it, this casino is a theft of money, the support mana leche that they have, and all the promotions and reviews that they have here cannot be true since they cry to pay, for the deposit they do not ask you for any requirements eh, after you deposit they tell you to read the terms and conditions, but when depositing nobody It tells you nothing, this is a hoax, don't fall for this casino, it doesn't work!
For the deposit, no one warns you that later you will not be able to withdraw the money as easily as you deposited it, since to withdraw they ask for 100 vouchers and to deposit it takes 5 seconds, I have already decided to close it, this casino is a theft of money, the support mana leche that they have, and all the promotions and reviews that they have here cannot be true since they cry to pay, for the deposit they do not ask you for any requirements eh, after you deposit they tell you to read the terms and conditions, but when depositing nobody It tells you nothing, this is a hoax, don't fall for this casino, it doesn't work!
- nothing so far
- misleading content
- misleading free spins
- bad verification
- bad support
- withdrawal, impossible
- Lack of empathy
- They promise false promotions
Automatic translation:
BitStarz Casino
1 year ago
Hi Santiago,
So sorry about the poor experience you've had so far, and I just wanted to say that we do not intend to make the KYC process harder than it has to be.
The reason for the procedure being a bit complex here is that there was some mis-matches with your address stated on account and in documents, among other things.
As a licensed casino, we have to ask you for the required documents as part of the KYC, and it's important that you provide them, until then, we're not able to cash out any funds :/
BitStarz
So sorry about the poor experience you've had so far, and I just wanted to say that we do not intend to make the KYC process harder than it has to be.
The reason for the procedure being a bit complex here is that there was some mis-matches with your address stated on account and in documents, among other things.
As a licensed casino, we have to ask you for the required documents as part of the KYC, and it's important that you provide them, until then, we're not able to cash out any funds :/
BitStarz
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