1 month ago
Vave used to be great in 2022—withdrawals were processed within 1–3 hours, and no KYC was required. But those days are over. Account verification is now mandatory, which I have no issue with—KYC is important and necessary.
However, when my submitted documents haven’t even been reviewed after three days and my email to kyc team remains unanswered, I seriously wonder what has happened to Vave. Naturally, my withdrawal is still pending, seemingly because the entire KYC team is either on vacation or unwilling to review three simple documents.
On top of that, there’s this policy:
"Also be aware that according to our terms and conditions, if the player does not pass the verification within two weeks, the account will be permanently closed and the balance confiscated. This procedure is in place to protect our players and the integrity of our services."
And somehow, I have the feeling that my documents won’t be reviewed for exactly 14 days.
However, when my submitted documents haven’t even been reviewed after three days and my email to kyc team remains unanswered, I seriously wonder what has happened to Vave. Naturally, my withdrawal is still pending, seemingly because the entire KYC team is either on vacation or unwilling to review three simple documents.
On top of that, there’s this policy:
"Also be aware that according to our terms and conditions, if the player does not pass the verification within two weeks, the account will be permanently closed and the balance confiscated. This procedure is in place to protect our players and the integrity of our services."
And somehow, I have the feeling that my documents won’t be reviewed for exactly 14 days.
- Documents are not being reviewed.
Vave Casino
2 weeks ago
Thank you for sharing your feedback, goarecords, and we're genuinely sorry to hear about your frustration with the KYC process. We completely understand how important it is to have a smooth and timely verification process, especially when it affects withdrawals.
Please rest assured that we take these concerns seriously, and we're committed to improving the overall experience for all our players. We're truly sorry for the delay in reviewing your documents and for any inconvenience this has caused. Our team is working diligently to ensure that all verifications are processed as quickly as possible, and we’ll make sure your case gets the attention it deserves.
If you haven't already, we recommend reaching out to our support team again for an update, as they can escalate your situation if needed. We value your feedback and will take this as an opportunity to ensure that we maintain a high level of service moving forward.
We appreciate your patience and understanding, and we hope to resolve this as quickly as possible for you.
Please rest assured that we take these concerns seriously, and we're committed to improving the overall experience for all our players. We're truly sorry for the delay in reviewing your documents and for any inconvenience this has caused. Our team is working diligently to ensure that all verifications are processed as quickly as possible, and we’ll make sure your case gets the attention it deserves.
If you haven't already, we recommend reaching out to our support team again for an update, as they can escalate your situation if needed. We value your feedback and will take this as an opportunity to ensure that we maintain a high level of service moving forward.
We appreciate your patience and understanding, and we hope to resolve this as quickly as possible for you.
