2 years ago
They will not verify my withdrawal even though I have provided them with everything possible they basically want access to your identity to before they will verify it. Edit. You guys need my bank card number showing full name and all numbers, one this is impossible to get as my card doesnt show my name. You guys also wont allow any other method and no other casino need this, as I play several without issues
- Nothing at all
- Bad customer service
- Cant withdrawal cash
3
Zoome Casino
2 years ago
Dear player,
We are sorry that you experienced difficulties with the verification process.
According to our terms and conditions, every user needs to verify the account to make possibility to withdraw money due to the antifraud policy. You may see this in the "Terms and conditions" section, paragraphs 9 and 10
It would be enough to upload proof of identity, address, and payment to verify the account. It's not complicated and doesn't take a lot of time. Also, please, note that we are a fully licensed casino, so your data will be stored safely according to the laws of gambling regulations.
Could you, please, describe a little bit more about your difficulty with the verification process? We want to help you to pass it as soon as possible.
Kind regards,
Your Zoome team
We are sorry that you experienced difficulties with the verification process.
According to our terms and conditions, every user needs to verify the account to make possibility to withdraw money due to the antifraud policy. You may see this in the "Terms and conditions" section, paragraphs 9 and 10
It would be enough to upload proof of identity, address, and payment to verify the account. It's not complicated and doesn't take a lot of time. Also, please, note that we are a fully licensed casino, so your data will be stored safely according to the laws of gambling regulations.
Could you, please, describe a little bit more about your difficulty with the verification process? We want to help you to pass it as soon as possible.
Kind regards,
Your Zoome team
