2 years agoOriginalTranslation
I won 1000 euros on November 6th, 2022, paid out these 1000 euros and sent my documents for account verification directly. Today is the 15th and my account is still not verified! 9 days for a verification? I have never witnessed anything like this!
Update, now they even blocked my account because I supposedly had a 2nd account. Which is absolutely not true!
Update, now they even blocked my account because I supposedly had a 2nd account. Which is absolutely not true!
- Account verification takes far too long.
- I'm curious how long it will take for me to get my money
- Chat are bots
- Just close accounts.
Automatic translation:
5
WestCasino
2 years ago
Hello Jennifer,
Greetings from WestCasino!
I am sorry to hear about this situation.
I have checked and indeed your account was locked as it was a duplicate account. Our casino doesn't allow players to own and operate multiple accounts, as per the terms and conditions.
All the best,
Eduard
Greetings from WestCasino!
I am sorry to hear about this situation.
I have checked and indeed your account was locked as it was a duplicate account. Our casino doesn't allow players to own and operate multiple accounts, as per the terms and conditions.
All the best,
Eduard
