1 year ago
This casino ask for your salary documents to verify when you make a withdraw. This is not okay! Dear Marcel,
We are contacting you regarding your previous request.
In order to proceed with your account verification, we kindly ask you to upload the following documents to "My Account"> "Profile"> "Verification":
- payslips and an account statement of the bank account you receive your salary to for the last 3 to 6 months, preferably 6 months.
Thank you for understanding!
We are contacting you regarding your previous request.
In order to proceed with your account verification, we kindly ask you to upload the following documents to "My Account"> "Profile"> "Verification":
- payslips and an account statement of the bank account you receive your salary to for the last 3 to 6 months, preferably 6 months.
Thank you for understanding!
- games are okay
- bonus is okay
- game experience
- deposits methodes
- don,t pay out
- not nice support
- department
- verify problems
Gioo Casino
1 year ago
Dear MarcelDD,
Thank you for your review!
We are glad you liked our variety of games, payment methods, bonuses and overall gaming experience, as the customer satisfaction is what drives us to move forward.
However, we would like to clear some points of your review. According to our Terms & Conditions, all players need to pass the KYC procedure before the withdrawal. We are also obliged by our license to request necessary documents for the anti-fraud investigations to detect and prevent any possible fraud or money laundering.
If you are experiencing any difficulties or have any additional questions, contact our support team, we are available round the clock!
Best regards,
Gioo Casino Team
Thank you for your review!
We are glad you liked our variety of games, payment methods, bonuses and overall gaming experience, as the customer satisfaction is what drives us to move forward.
However, we would like to clear some points of your review. According to our Terms & Conditions, all players need to pass the KYC procedure before the withdrawal. We are also obliged by our license to request necessary documents for the anti-fraud investigations to detect and prevent any possible fraud or money laundering.
If you are experiencing any difficulties or have any additional questions, contact our support team, we are available round the clock!
Best regards,
Gioo Casino Team
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