fairlyuk's reviews

Casino Guru

We want players to understand gambling.

6 months ago
So, the place is legit. The site is clean and tidy and there are some good games providers. Quite a few deposit and withdrawal methods, and a nice low minimum withdrawal. On the negative side, withdrawal took 16 days - that's just way too long so I probably won't return. Plus customer service is patchy at best. It's always unnerving when there is no Live Chat. Answers by email sometimes come, sometimes don't. They're not really bothered about pleasing customers I don't think. But def not a rogue place
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  • Some great games providers
  • Site neat and easy to navigate
  • They do pay eventually
  • Low minimum withdrawal
  • No Live Chat
  • Not much for responsible gambling controls
  • Slow withdrawals
  • Customer service team not very interested
9 months ago
Don't waste your money. Funds only go one way at this place - to them! They actively reject withdrawal requests multiple times, even after your account is fully verified, and don't respond to support requests. On Live Chat they just say "request it again in a few hours". You will find it stays pending for 2-3 days and then they send it back to your account in the hope that you will gamble the money away. And it's bad enough that there is a minimum withdrawal amount of 250 euro if you don't use crypto... Although it doesn't really matter what the minimum is since you won't be making any kind of withdrawal...
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  • Some attractive games
  • Withdrawals are theoretical only
  • Ignores all support requests relating to withdrawals
  • Don't be fooled by their smart-looking site
  • Weak regulator, who won't help you when you can't withdraw
  • Casino ignores complaints from Casino Guru
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