2 years agoOriginalTranslation
do not pay out money and blame everything on problems with the payment provider my money has gone from the account and I can no longer access it but it is simply not being paid out. Has been on "processing" for 8 days. Requests via online chat and email were unsuccessful. The statement is always the same please just wait we have no control and the payment provider cannot be contacted. It's cheeky. Deposits are instant and you'll probably wait in vain for a payout. I don't think the money will ever get to me. ID 19581856
Who is the PSP? And what do the previous payouts have to do with it? It's about that payout that's higher and suddenly it's not paying out anymore. If it was in progress could you also tell me when to expect it!
Who is the PSP? And what do the previous payouts have to do with it? It's about that payout that's higher and suddenly it's not paying out anymore. If it was in progress could you also tell me when to expect it!
- no payouts
- no replies from customer service
Automatic translation:
5
Vulkan Vegas Casino
2 years ago
Hello sir,
Thank you for your feedback.
Your transaction is being processed by the PSP, unfortunately at this stage we cannot influence the speed of money clearance.
Also, as per our records, you did receive at least 3 transactions previously, so there is no need to worry about the current one.
Best regards
Thank you for your feedback.
Your transaction is being processed by the PSP, unfortunately at this stage we cannot influence the speed of money clearance.
Also, as per our records, you did receive at least 3 transactions previously, so there is no need to worry about the current one.
Best regards
