2 years agoOriginalTranslation
Too bad you can't give less stars! Visually a great casino with a good selection of games…
Unfortunately, if you try to pay out something and the account "gets deactivated by an administrator" it doesn't do any good to emails sent to the specified address, you don't get an answer and the live chat can't help at all
Can clearly only advise against playing there
Unfortunately, if you try to pay out something and the account "gets deactivated by an administrator" it doesn't do any good to emails sent to the specified address, you don't get an answer and the live chat can't help at all
Can clearly only advise against playing there
- Great optics
- Bad service
- Profit not paid out for no reason
- Inept support
Automatic translation:
Casinozer
2 years ago
Dear DerKannNixx,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear that you had trouble with your withdrawal, however, we are sure that there is a logical explanation as to why your request was denied and your account was deactivated. Therefore, we urge you to contact us by email at support@casinozer.com and we will be more than happy to clarify the situation. Please specify the topic on the object of the email so we will be able to follow up on your case.
We hope to have informed you sufficiently and we wish you a good day!
Kind regards,
The Casinozer Team
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear that you had trouble with your withdrawal, however, we are sure that there is a logical explanation as to why your request was denied and your account was deactivated. Therefore, we urge you to contact us by email at support@casinozer.com and we will be more than happy to clarify the situation. Please specify the topic on the object of the email so we will be able to follow up on your case.
We hope to have informed you sufficiently and we wish you a good day!
Kind regards,
The Casinozer Team
