Firstly, when attempting to contact live support, the waits are way too flimsy. In which I mean that, although they may initially respond in good timing, whilst attempting communication with the support agents, they tend to leave you waiting long lengths of time for even the simplest of responses.
My main reason for this review however, is that regardless of how many numerous emails proclaiming that a player "myself" is being rewarded for their commitment to the casino, it seems that I am in all actuality wasting my time. As I have been notified many times of there being free bonuses on my account awaiting for me, yet am continuously told otherwise by support. Therein leading me to believe that the received emails are nothing more than a mere attempt at getting me back in to the casino, with no actual intention of following through with the false claims mentioned in any of the promotional spam emails.
- Poor support assistance