2 years agoOriginalTranslation
I made the first deposit. And I started playing with a bankroll of 100 euros plus 100 of the bonus. 200 euros in total. I got the 100% first deposit bonus. I started playing and I win 2300 euros on the day of the deposit. The next day I continue to play to complete the wager, and all of a sudden my balance goes from €2450 to €100. I went to check and saw that my bonus was cancelled. They refunded my deposit amount. I reported the situation, and they said they would check what had happened. So far no response.
Automatic translation:
WildFortune.io Casino
2 years ago
Hello josegomez27,
First and foremost, we want to thank you for informing us of what happened.
We apologize if you have not yet received a response from our support team. Please understand that we are experiencing a high volume of chats and emails, but please know that we are here to assist you.
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Sincerely, WildFortune.io Casino
First and foremost, we want to thank you for informing us of what happened.
We apologize if you have not yet received a response from our support team. Please understand that we are experiencing a high volume of chats and emails, but please know that we are here to assist you.
We would like to look into what happened here to provide more information. We would need your email address to do so.
Alternatively, you can contact us via live chat. We are available 24/7.
Sincerely, WildFortune.io Casino
