2 years agoOriginalTranslation
The deposits work without any problems, if you win something, you have to wait forever for something to happen.
First payment took 5 working days, then the money came.
But now I wanted to pay out a second time and now, although my account is fully verified, I have to provide a complete proof of my assets (salary, shares, inheritance, etc.).
Why do you only ask that when I want to cash out, as long as I play and don't cash out any money, you don't care where the money comes from.
I sent them three extracts from my bank statement for the last 3 months, which shows my salary, is not enough, I want the last 3 months as a complete PDF.
For me, these are the criminals.
What a pity!
First payment took 5 working days, then the money came.
But now I wanted to pay out a second time and now, although my account is fully verified, I have to provide a complete proof of my assets (salary, shares, inheritance, etc.).
Why do you only ask that when I want to cash out, as long as I play and don't cash out any money, you don't care where the money comes from.
I sent them three extracts from my bank statement for the last 3 months, which shows my salary, is not enough, I want the last 3 months as a complete PDF.
For me, these are the criminals.
What a pity!
- good games
- Bad support
- Payment is just a problem
- Don't meet the customers
Automatic translation:
WestCasino
2 years ago
Hello,
Greetings from WestCasino!
I am sorry to see that you were unhappy with the verification process.
As a casino we are required to undergo several different verifications for players. Our Finance team tries to handle these as quickly as possible and if you send everything requested the process is concluded smoothly.
You also have the option to send these well ahead of any withdrawal, as all the information regarding the verifications is stated in the terms and conditions.
All the best,
Eduard
Greetings from WestCasino!
I am sorry to see that you were unhappy with the verification process.
As a casino we are required to undergo several different verifications for players. Our Finance team tries to handle these as quickly as possible and if you send everything requested the process is concluded smoothly.
You also have the option to send these well ahead of any withdrawal, as all the information regarding the verifications is stated in the terms and conditions.
All the best,
Eduard
