2 years agoOriginalTranslation
Deposits are instant. When paying out, you really do everything to delay or reject the whole thing.
Payouts are delayed due to the slow, inconsistent and incomprehensible KYC process.
How the payout requests are created is also not understandable.
Inquiries are split up for amounts over €1000.
Just recently 6000€ in 6 x 1000€. (more information to follow)
Now currently 6000€ in 1x 5000€ and 1x 1000€.
Previously, new/different documents were randomly requested for each payout.
The information about which documents they want is insufficient.
I have now found out via the support chat that my employer's wage statements are missing or have yet to be uploaded.
Aside from the fact that it's none of a casino's business how much I earn and where I work, it's amazing that this information is now suddenly necessary after payouts have previously taken place where this wasn't the case.
Questions via e-mail regarding the missing documents are not answered!
After my documents were then uploaded and also accepted, the withdrawal requests were silently rejected!
No information via email!
If I hadn't gone to the Payment History on the website I would never have found out about it!
Chat support cannot answer why the payouts were declined.
I should report back to the chat in a couple of hours.
An answer to my question by email is not possible!
This is by far the worst withdrawal process any casino has to experience.
I have had experiences on many sides. But I've never experienced anything like this.
Player ID: 20754638
Payouts are delayed due to the slow, inconsistent and incomprehensible KYC process.
How the payout requests are created is also not understandable.
Inquiries are split up for amounts over €1000.
Just recently 6000€ in 6 x 1000€. (more information to follow)
Now currently 6000€ in 1x 5000€ and 1x 1000€.
Previously, new/different documents were randomly requested for each payout.
The information about which documents they want is insufficient.
I have now found out via the support chat that my employer's wage statements are missing or have yet to be uploaded.
Aside from the fact that it's none of a casino's business how much I earn and where I work, it's amazing that this information is now suddenly necessary after payouts have previously taken place where this wasn't the case.
Questions via e-mail regarding the missing documents are not answered!
After my documents were then uploaded and also accepted, the withdrawal requests were silently rejected!
No information via email!
If I hadn't gone to the Payment History on the website I would never have found out about it!
Chat support cannot answer why the payouts were declined.
I should report back to the chat in a couple of hours.
An answer to my question by email is not possible!
This is by far the worst withdrawal process any casino has to experience.
I have had experiences on many sides. But I've never experienced anything like this.
Player ID: 20754638
- Many games
- Slow payouts
- Arbitrary document requests upon withdrawal
- Withdrawal requests will be declined without notification
- Mail support does not respond to queries
Automatic translation:
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