1 year agoOriginalTranslation
This casino does not have responsible gaming measures for the player, they are also asked to block the account and reopen it in a while, lousy
Automatic translation:
6
clesscl's reviews
Casino Guru
We want players to understand gambling.
1 year agoOriginalTranslation
I played here for a couple of days, I lost a good amount of money and I had problems in a live casino (ON AIR) which disappeared from my account 130 usd, the support did not know how to give me a solution and after several days requesting for all the means that they answer me I did not find any solution. I recommend playing at casinos that care about their users and have good support.
- malfunctioning games
- lousy support
- They do not have support in my language (Spanish)
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1 year agoOriginalTranslation
This casino is a *****, especially because of the welcome bonus, which they do not give you unless you complete the wager, which is beyond all logic, you must wager your deposit 40 times before winning the same 100 usd you deposited.. Don't play games here and stop giving such bad sites perfect scores, stop getting incentives for giving good ratings on bad sites.
Automatic translation:
5
1 year agoOriginalTranslation
This casino is a scam just like all other casinos similar to this one that show their similarity in their system. That they have bonuses with extremely bad policies for users and that if for some reason you win you will not be able to collect. In my case I have been playing in casinos for a long time and it occurred to me to play a bonus here, I always play bonuses everywhere, unfortunately for me I had my lucky day in this casino and received the maximum prize in a slot, which I did not they wanted to pay for it by alluding to a bonus policy that I never broke. I am currently in legal proceedings with them, but for the time being, if it is of any use, do not play here.
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1 year agoOriginalTranslation
Terrible casino, I played the weekend, I had a small profit from 100 to 400 usd, I tried to withdraw it and I could not, they asked me for ridiculous documentation to validate the account, which I sent all of, but even when I sent them everything they did not validate my account , in the end I left them the 400 usd, a waste of time and bad times with terrible support, a human group of the worst quality to attend. I also advise you not to read other user comments here that are clearly not real.
- The site works badly, slow and the games do not load well
- Unfair withdrawal policies, reject unsubstantiated withdrawals
- Verification is almost impossible to do
- Poor quality support, with people with bad attitude
Automatic translation:
7
BETSSEN Casino
1 year ago
Dear ClessCL,
We are so said to hear that you had terrible experience with us. Upon checking conversation history between us and you, our KYC department was already processing your verification and our agent informed you that it may take up to 24 hours. However during your verification by our KYC specialist, you requested our agent to close the account. We are so sorry that you had bad experience with us however if you wish to contact us again for verification, we are here to help you. Thank you so much and have a nice day!
We are so said to hear that you had terrible experience with us. Upon checking conversation history between us and you, our KYC department was already processing your verification and our agent informed you that it may take up to 24 hours. However during your verification by our KYC specialist, you requested our agent to close the account. We are so sorry that you had bad experience with us however if you wish to contact us again for verification, we are here to help you. Thank you so much and have a nice day!
1 year agoOriginalTranslation
I signed up through the casino guru link thinking it was a good casino and I was wrong, they did not give me the first deposit bonus, they gave me some free spins, without any value. Please stop promoting this site as perfect reputation, it's a lousy casino, I should have read other users' comments first.
Automatic translation:
6
1 year agoOriginalTranslation
The first time I registered, I validated my documents (they took a long time and they asked me for a lot of papers but I did it), I deposited 100 usd and I had a profit of about 1,500 usd, they paid me the next day. After that I won a similar amount again and it seems that it annoyed them since the payment was divided into 10 micro payments that they have been paying me 1 x day. Quite annoying, but in general they pay, they have quite a few BJ dealers which is the only thing I play.
- They pay, in a bad way but they do
- Site in multiple languages
- 24/7 support
- Lots of variety of slots and live casino
- They take a long time to pay
- The online support serves in a bad way
- Verification is very slow and cumbersome
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1 year agoOriginalTranslation
Last weekend I was looking for a casino that I did not know to try a bonus and I decided to play in one that Guru recommended me, I entered this one without any type of FE and I deposited 100 usd for the 100% bonus, like never after 2 hours playing I managed to make more than 4,000 usd (I had a monster Blackjack streak) and managed to unlock the bonus, so I made the withdrawal, they asked me for data to validate my account and it took about 24 hours, while it took about 4 business days in paying me the withdrawal, but the 4,000 usd arrived in my skrill account without any problem. For the same reason I recommend it, first for the cordiality of its support that at all times guided me to collect my prize without problems and second for the confidence when paying, in other casinos that I have won good prizes entering with 100, it takes weeks to pay and if they do, they divide it into many.
- Quality chat support
- Easy to get bonuses (can be used in live casino)
- Playtech Live Casino (my favorite)
- friendly lobby
- Does not have as many machines as other larger casinos
- The support is not 24/7 and it was not in my Spanish language
- No more means of withdrawal
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1 year agoOriginalTranslation
I update the review since after a long verification process they have been paying me, only with the problem that the profit is divided into payments of 145 EUR, I won 1,500 and they divided it into 10 payments, which have been depositing me one a day . But they do pay, though apparently they don't have the funds to do so, also the game selection in live casino is still very poor.
- The site is in Spanish
- bad tech support
- slow response times
- Few game providers
- They take a long time to verify the account
Automatic translation:
1
1 year agoOriginalTranslation
I have been playing here for months and I must say that it is the best casino I have, responsible, the payments are almost instantaneous, they take at most 2 hours and I have never had any problem, in addition their responsible gaming policies help me to control well what I can play and what not, highly recommended for Chilean users.
- very fast payments
- Works well for deposits in Chile
- Responsible gaming options
- Weekly Free Spins
- They do not have online chat
- It lacks more variety of live game
Automatic translation:
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