2 years agoOriginalTranslation
I registered at this casino because one phrase from the section about the casino caught my eye, namely that the casino puts the interests of the player in the first place, because this is the most important thing. Decided to register and check on their experience.
The first thing I would like to mention is deposits. I made a deposit through usdt tron, and with each deposit I was charged a commission of 1usdt, I have not seen this in other casinos.
The site is nice, I play from a smartphone, everything is convenient. That's just some of the games do not open, and some give errors, going into many games, about 85% open. Live games work great.
I can’t say anything about bonus promotions, I always play with my own money.
Account verification was also not a problem, it is done by sumsab.
I made 3 deposits for 16,000₽ (~$300), I managed to win back from the last deposit and I decided that it was enough to play and it was time to withdraw the winnings.
Withdrawal of funds. It is for this point that I give the casino a very low rating, withdrawal is the most important aspect for the player and in 2022, when other casinos withdraw money in minutes, pledoo withdraws funds in 24 hours. However, you can always cancel the payout and lose your money. The casino writes that for him the interests of the player are in the first place and at the same time makes such a long withdrawal and makes it possible to cancel the payment. How can you withdraw money to cryptocurrency for so long.
My rating of pledoo casino: 2 points out of 10.
The first thing I would like to mention is deposits. I made a deposit through usdt tron, and with each deposit I was charged a commission of 1usdt, I have not seen this in other casinos.
The site is nice, I play from a smartphone, everything is convenient. That's just some of the games do not open, and some give errors, going into many games, about 85% open. Live games work great.
I can’t say anything about bonus promotions, I always play with my own money.
Account verification was also not a problem, it is done by sumsab.
I made 3 deposits for 16,000₽ (~$300), I managed to win back from the last deposit and I decided that it was enough to play and it was time to withdraw the winnings.
Withdrawal of funds. It is for this point that I give the casino a very low rating, withdrawal is the most important aspect for the player and in 2022, when other casinos withdraw money in minutes, pledoo withdraws funds in 24 hours. However, you can always cancel the payout and lose your money. The casino writes that for him the interests of the player are in the first place and at the same time makes such a long withdrawal and makes it possible to cancel the payment. How can you withdraw money to cryptocurrency for so long.
My rating of pledoo casino: 2 points out of 10.
Automatic translation:
2
Pledoo Casino
2 years ago
Hey dear Karpovv,
We appreciate your input, and we believe that it will help us make improvements to our project.
That 1 USDT fee for each deposit in cryptocurrency USDT is correct observation.
As you may have noticed USDT is connected through Piastrix and Piastrix is charging 1 USDT for each transfer.
Unfortunately, we have no control over Piastrix's policies. The commission will be removed when the USDT cryptocurrency platform is changed. The integration is already underway.
Regarding the operability of the games, you are also quite correct. Approximately 10% of providers are undergoing technical work on an regular basis. Given our huge selection of games, we have to cope with that.
After verification, if there is no cause to postpone the withdrawal, it will be processed immediately. Please note that the maximum withdrawal time is 24 hours.
In the clients case we had a reason to suspend the withdrawal.
Chronology of the client's actions:
UTC 22:56 - client requested a withdrawal without wagering on deposit x5 in live games. Withdrawal was cancelled, an email was sent to the client with explanations. Client contacted the chat room and once again received an explanation from the operator, continued playing.
UTC 1:58 - The client left his feedback on the user reviews of Pledoo Casino.
UTC 3:40 - The client requested a withdrawal, when wager was completed. The withdrawal was then processed by the finance department.
UTC 4:00 - A customer's message was seen on this section. The security department was perplexed and decided to delay the withdrawal in order to investigate the legitimacy of the client's bets.
UTC 15:32 - We received a confirmation about legitimacy of client's bets and withdrawal was processed within 10 minutes.
We are requesting a wagering deposit of x3 (x5 in live games) to prevent money laundering and this rule cannot be waived in any way.
We wish you success in all your future pursuits.
The Pledoo staff
We appreciate your input, and we believe that it will help us make improvements to our project.
That 1 USDT fee for each deposit in cryptocurrency USDT is correct observation.
As you may have noticed USDT is connected through Piastrix and Piastrix is charging 1 USDT for each transfer.
Unfortunately, we have no control over Piastrix's policies. The commission will be removed when the USDT cryptocurrency platform is changed. The integration is already underway.
Regarding the operability of the games, you are also quite correct. Approximately 10% of providers are undergoing technical work on an regular basis. Given our huge selection of games, we have to cope with that.
After verification, if there is no cause to postpone the withdrawal, it will be processed immediately. Please note that the maximum withdrawal time is 24 hours.
In the clients case we had a reason to suspend the withdrawal.
Chronology of the client's actions:
UTC 22:56 - client requested a withdrawal without wagering on deposit x5 in live games. Withdrawal was cancelled, an email was sent to the client with explanations. Client contacted the chat room and once again received an explanation from the operator, continued playing.
UTC 1:58 - The client left his feedback on the user reviews of Pledoo Casino.
UTC 3:40 - The client requested a withdrawal, when wager was completed. The withdrawal was then processed by the finance department.
UTC 4:00 - A customer's message was seen on this section. The security department was perplexed and decided to delay the withdrawal in order to investigate the legitimacy of the client's bets.
UTC 15:32 - We received a confirmation about legitimacy of client's bets and withdrawal was processed within 10 minutes.
We are requesting a wagering deposit of x3 (x5 in live games) to prevent money laundering and this rule cannot be waived in any way.
We wish you success in all your future pursuits.
The Pledoo staff
