lena2301's reviews

Casino Guru

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2 years agoOriginalTranslation
Bad experience with the casino that makes false advertising. Everywhere on the site it says that the withdrawal takes place from 12 hours to 2 business days. When the payment is delayed, the chat operators just say to wait and they don't solve the problem. The Casino Guru also does not help me to solve the problem, as they ignore the fact that Vulkan Casino discloses that it makes the payment within 2 business days, the Guru absurdly wants me to wait beyond what is in the terms of Vulkan itself. This classification as perfect is absurd, and it only exists because the Guru hides that Vulkan does not follow his own terms.

Player ID: 32361447

Transaction ID: 8ab44aee-65da-44f2-b518-2160e317dd8e

Update: the money that is rightfully mine and requested on the day (22/06) has not yet been paid today (01/07). Support is useless and doesn't try to resolve the issue, just push the customer away, I've never had such a bad casino experience before.
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  • Late payment
  • Do not follow their own payment terms
  • Player support doesn't solve anything
  • misleading advertising
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