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sjarbelo's reviews

Casino Guru
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2 weeks agoOriginalTranslation
This casino sends bonus offers to my email which are not true. I got a bonus code but nothing came when I made a deposit and the customer service said this promotion is not valid for residents of my country. Hahah, why are they sending codes then???
  • Scam bonuses
Automatic translation:
3 months agoOriginalTranslation
I received 250 free spins on Book of Dead when I made a deposit. I won over €40 on the spins. I played for a while and went to check how much wagering was left. However, the counter showed that no wagering had been used (0%). Now, in my opinion, the wagering has been completed, but the counter still shows 0%. There is no customer service at the casino at all. I have tried to contact them via chat and email, but neither is answered. The bonus has 48 hours to wager, which expires tonight, which the casino is apparently expecting when it doesn't want to respond to messages. I recommend staying away from this casino because there is no customer service, which I think should be fine for casinos if they want to run their business.
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  • Games work well
  • Bonus counter not working
  • Customer service does not respond to messages
Automatic translation:
2 years agoOriginalTranslation
I opened a game account and when making a deposit I was promised a 100% deposit bonus, which I did not receive. The customer service person just stated that I am not entitled to the bonus, really fair and straight-forward action!
  • Games take money fast
  • No promised bonus
Automatic translation:
SG Casino
2 years ago
Dear Sjarbelo,

Thank you for bringing this matter to our attention, and we apologize for any confusion you've experienced regarding the deposit bonus. We understand that receiving the promised bonus is an important part of your gaming experience, and we want to clarify the situation.

To better assist you, we need to review the specifics of your account and the terms and conditions associated with the bonus offer you mentioned. Please provide us with your casino account email so that we can investigate this issue thoroughly and ensure that you receive the bonus you were promised.

Our goal is to provide a fair and transparent gaming environment for all our players, and we take your feedback seriously. If there was any misunderstanding or error in the bonus application, we are committed to rectifying it promptly to ensure you have a positive gaming experience with us.

We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction. Rest assured, we value your business and are dedicated to providing you with the best possible gaming experience.

Once again, please provide us with your account information so that we can assist you further.

Sincerely,
SG Casino Customer Support
3 years agoOriginalTranslation
A deposit bonus was promised but not given. You shouldn't put money here
  • Not worth playing
Automatic translation:
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