2 years agoOriginalTranslation
played in this casino for a long time - and finally won a high four-digit amount.
Documents sent - verification was completed and confirmed within 10 minutes. Payout requested - 24 hours later in the chat (I have to use a translator tool for this, although German support is advertised here) asked when the payout will be processed - after all, the website advertises lightning-fast payouts - the answer: I should be patient, it goes in order. It will be processed in a few hours. 48 hours later two emails sent - these have not been answered until today. So back into the chat - took the translator tool - and asked when the payout would be processed. Answer: always in order - due to the large number of payments, I cannot be told when mine will be processed.
Save yourself the email writing - these will not be answered anyway. Stay away from this casino - more appearances than reality - should you still pay out, the paths will separate here ....
Pity …. I really thought they had potential...
I have now officially complained to the offered ADR and hope that this will do something.
Documents sent - verification was completed and confirmed within 10 minutes. Payout requested - 24 hours later in the chat (I have to use a translator tool for this, although German support is advertised here) asked when the payout will be processed - after all, the website advertises lightning-fast payouts - the answer: I should be patient, it goes in order. It will be processed in a few hours. 48 hours later two emails sent - these have not been answered until today. So back into the chat - took the translator tool - and asked when the payout would be processed. Answer: always in order - due to the large number of payments, I cannot be told when mine will be processed.
Save yourself the email writing - these will not be answered anyway. Stay away from this casino - more appearances than reality - should you still pay out, the paths will separate here ....
Pity …. I really thought they had potential...
I have now officially complained to the offered ADR and hope that this will do something.
- quick verification process
- Support - Chat in English only
- Emails are not answered
- Withdrawals are not processed
Automatic translation:
Bitdreams Casino
2 years ago
Dear kbbysyv44v,
Thank you for your honest review, your feedback is important to us and allows us to improve.
We are sorry to hear that your experience at our casino has not met your expectations.
Thank you for providing feedback on the verification process and for rating our customer support.
We sincerely apologize for any inconvenience caused by not receiving support in German. We try to ensure that customers always have such an opportunity, but due to a large number of German chats, this is not always possible.
We aim to process users' withdrawal requests within a few hours. Please note that payouts may be delayed on weekends.
We believe that after completing the verification process, your winnings will be approved and sent to you :)
Congratulations on your winnings!
We value your feedback and do our best to provide our players with the support and entertainment they are looking for.
We encourage you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will be happy to help you.
With best wishes,
Bitdreams team
Thank you for your honest review, your feedback is important to us and allows us to improve.
We are sorry to hear that your experience at our casino has not met your expectations.
Thank you for providing feedback on the verification process and for rating our customer support.
We sincerely apologize for any inconvenience caused by not receiving support in German. We try to ensure that customers always have such an opportunity, but due to a large number of German chats, this is not always possible.
We aim to process users' withdrawal requests within a few hours. Please note that payouts may be delayed on weekends.
We believe that after completing the verification process, your winnings will be approved and sent to you :)
Congratulations on your winnings!
We value your feedback and do our best to provide our players with the support and entertainment they are looking for.
We encourage you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will be happy to help you.
With best wishes,
Bitdreams team
