After a while without entering this casino I decided to do so. It has a hood, that's what it's called, right? that always diverts you to unclear situations and that in any case, even if you follow them, they cause errors. This leads to the account being blocked and the web chat skipping. After asking me my name and date of birth, they made me enter the date again but with bars. Once done, they asked me the security question about my mother's last name. I always put the same one but... according to them it didn't match. Good. The next question is my address---well it seems that I live in another one that I didn't know, because they claim that that address is not the one I provided. From all this I deduced that they made a copy paste of my answers, which means that if I put something in capital letters, or I put a hyphen on the floor/door or the number of spaces they gave them an error. My response was that if they didn't want me to play, they should tell me, because the next thing they asked me was to send an email to support with documentation etc etc, and that without winning a prize. If I make a withdrawal I have to send the size of the underwear with the same manufacturer's spaces. Out count and so happy. Good afternoon