I used a bonus code that only allowed 5 times the deposit withdrawal amount. I played the bonus correctly then when I was sure I could withdraw I asked if I was right to go on the chat line.
I didn't want to wire the $125 to my account as it would take time. So I asked was I able to continue using my $125 winnings to bet.
As far as I knew the bonus code was over and I would be playing with my own money.
Long story short I won, I won around $7000 and proceeded to attempt to withdraw $2000
I was told I had to use a bank wire transfer. I would have preferred visa but I was told that option was not available for me.
Anyway I get an email saying my winnings of $125 will be wired to me. Not the $2000 I requested.
I was told I was still using my bonus code and I only could cash out 5x my winnings.
I explained I had chat online on the night to the host and because of not being able to use my credit card for a withdrawal I could reinstate it as a deposit. Being the $125 I had won and was able to withdraw if I had wanted to.
Now the supervisor has said I didn't withdraw it and make a deposit so all winnings become null and void. What a load of ..... I played for days to get that balance and was excited to have won it.
