OverviewBonusesUser reviews3Safety Index explainedDiscussion10Payment methods12
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
In this review, RobinRoo Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. RobinRoo Casino scored Low Safety Index of 4.4, implying a deficiency in fairness and safety as per our evaluation standards. Continue reading our RobinRoo Casino review to find out more about this casino and determine if it's the right fit for you.
Is RobinRoo Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of RobinRoo Casino, we thoroughly read and reviewed the Terms and Conditions of RobinRoo Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, RobinRoo Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we know, no relevant casino blacklists include RobinRoo Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in RobinRoo Casino having a Safety Index of 4.4, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: As far as we are aware, RobinRoo Casino is interconnected with 4 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of RobinRoo Casino. This connection has resulted in an increased Safety Index.
RobinRoo Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of RobinRoo Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about RobinRoo Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 0 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 19 black points in total, out of which 19 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
RobinRoo Casino user feedback and reviews
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
So far, we have received only 3 player reviews of RobinRoo Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
RobinRoo Casino company data and licenses
RobinRoo Casino has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
As far as we know, RobinRoo Casino does not have a gambling license.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
AUD 2,000 per week
No win limit
AUD 8,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at RobinRoo Casino.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at RobinRoo Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of RobinRoo Casino to be good.
RobinRoo Casino casino games and slots
RobinRoo Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.
Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.
Bonuses and codes offered by RobinRoo Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from RobinRoo Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our RobinRoo Casino bonuses page.
Any deposited amount must be wagered at least ten times before withdrawal
If the accumulated deposits of a player do not exceed $200, the player is only entitled to a maximum amount of 10 x this amount in a withdrawal request
Browse all bonuses offered by RobinRoo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of RobinRoo Casino
This is a place to share experience with RobinRoo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Do not play on this site. Trying to cash out your winnings is like trying to blood out of a stone., apparently they automatically credited my account $4 which I knew nothing about so now can only withdraw $100. Not to mention the verification process is a nightmare. Disgusted 👍Update- I finally got a payout! After much rigmarole they paid out. The second time I cashed out was no problem at all. Be persistent.
Finally got cashout (transferred to bank account about a week after withdrawal request)
After first cashout, the next one seemed to go straight through.
Keep copies of emails sent, said they had no record of me sending requested documents, I took screenshots of the emails sent previously to them
I used a bonus code that only allowed 5 times the deposit withdrawal amount. I played the bonus correctly then when I was sure I could withdraw I asked if I was right to go on the chat line. I didn't want to wire the $125 to my account as it would take time. So I asked was I able to continue using my $125 winnings to bet. As far as I knew the bonus code was over and I would be playing with my own money. Long story short I won, I won around $7000 and proceeded to attempt to withdraw $2000 I was told I had to use a bank wire transfer. I would have preferred visa but I was told that option was not available for me. Anyway I get an email saying my winnings of $125 will be wired to me. Not the $2000 I requested. I was told I was still using my bonus code and I only could cash out 5x my winnings. I explained I had chat online on the night to the host and because of not being able to use my credit card for a withdrawal I could reinstate it as a deposit. Being the $125 I had won and was able to withdraw if I had wanted to. Now the supervisor has said I didn't withdraw it and make a deposit so all winnings become null and void. What a load of ..... I played for days to get that balance and was excited to have won it.
DO NOT PUT A CENT INTO THIS CASINO!!! I won $44,000 fair & square no wagering required. They paid me out 2 lots of $5k then decided they weren’t paying me anymore so made up false accusation & contacted me via email no phone call suggesting that it had come to their attention i had a secondary account (that i did not) & that i was in breach of their terms & conditions n any balance which at the time was $34,000 was being made void. I went straight onto site yo make contact, went to sign in & they had closed my account down! I have asked for proof of this do called 2nd account along with a transaction history showing me & my bank cards being active on this other account NO RESPONSE! My account is fully verified therefore its impossible to sign up a 2nd account with the same name same mobile number email address & DOB as me period & if by chance some magician happened to trick there system in doing so why all of a sudden 7 months down the track would you have conveniently only just picked up on this now that a substantial amount is owed & partially already been paid!! I am currently seeking legal action on ROBIN SOLUTIONS IU to get whats rightfully mine so if your planning on wanting to withdraw if u win STEER CLEAR OF ROBINROO
LIARS & THIEVES
TERRIBLE CUSTOMER SERVICE
THEY DONT PAY WHEN U WIN
Safety Index explained
Safety Index of RobinRoo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of RobinRoo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
This casino limits the amount of money players can win when playing with real money (without a bonus).
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
