The player from Australia is dissatisfied with the long withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Prism Casino - Player is not satisfied with casino services.
Amount: $216
Prism Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Prism Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
I tried cashing out by sending all required documents. I have waited two weeks for a check to be sent to find out it was not sent and giving the run around. After researching I am not the only having issues getting paid. Them an their sister sites are on several blacklist for not paying out. It's why they try to get you to play their site with the biggest bonus. Don't give in to the temptation, since they do not want to pay out. Read reviews for any casino on line before playing. It seems the number of bad ones are more than the legitimate ones be cautious. Don't spend a lot of money on any site until you have went through the withdrawal. A hint if they want all kinds of information from you other than how you want paid and verify your who you say you are. If they want all your banking information or anything else then they probably are not going to payout. It's used for stall until you give up or have high charges to resubmit your cashout you never recieved. Prism and it's sister site listed below. I would totally avoid.
Public
Public
4 years ago
Dear Ricky,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Was this your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Additionally, I would like to point out, that Prism Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:
https://casino.guru/Prism-Casino-review
„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."
„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."
Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
