PrinceAli Casino - Player’s criticizing false advertisement of bonus.

After registration, I sent the bonus code PrinceAli10FE, in response I received that I cannot receive the bonus. Registered from Ukraine.

I am afraid that for your region we do not offer Free Bonus before you activate your account with a first deposit, Note that you can enjoy 100% Bonus upon your first, second and third deposit of 25 € or more.

Dear Alexandr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have redeemed any free bonus in this casino in the past?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Alexandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have never used the bonuses of the aforementioned casino, I registered there for the first time using your link.

Dear Alexandr,

I have checked again, and it is clearly stated in our review https://casino.guru/princeali-casino-review that €10 No Deposit bonus is not available for player from Ukraine (please see below).

Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Alexandr,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.