PrimeScratchCards Casino - Player's winnings are confiscated and account is blocked.

I won 450 thousand pesos, they paid me 1000 and then blocked me

Dear zgisela917,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please confirm that you passed KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals from this casino before?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi There,

We would like to look into this further for you, however, we are unable to find any account with us using the username or email you have provided.

Please can you confirm your correct information so we can investigate this.

Thanks for understanding.

The casino is RDS ALWAYS WINS

Could you please send me the exact link to the casino?

Dear zgisela917,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.