Prestige Spin Casino - Player’s attempts to block her account have been ignored.

Hi

I have an account with prestige casino, I have asked them at least 6 times to close my account permanently and they just will not do it. They go as far as to block the account but it takes less than a minute to open it again which just defeats the object.

I really need this account permanently blocked and closed as I havea gambling problem which I have told them but they ignore me.

Please help to get this account blocked for good

Many thanks

Donna

Dear Donna15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be blocked and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Donna15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.