HomeComplaintsPremier Casino - Player's deposit not credited to the casino account.

Premier Casino - Player's deposit not credited to the casino account.

Amount: €25

Premier Casino
Safety Index:Above average
Submitted: 09 Sep 2023 | Case closed : 22 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Lower Saxony deposited 25 Euros, which were deducted from his bank account but never credited to his player account. Support has been unable to resolve the issue. The complaint was rejected as the player stopped responding.

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1 year ago
Translation

I deposited 25 Euros, and they were immediately deducted from my bank account,


waited for several days for the money to be added to my player account.


according to support, they can't do anything about it.

Automatic translation:
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1 year ago

Dear Kingeckrim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear Kingeckrim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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