The player from Germany is experiencing a technical glitch with one of the games. We rejected the complaint because the player didn't respond to our messages and questions.
Premier Casino - Player’s complaining about a technical glitch.
Amount: €30
Premier Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Premier Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
At the end of each game round 2 cents were unobtrusively deducted from the balance, I played Book of Dead 2 lines per line 16 cents after the end of each game round 2 more cents were deducted, I recorded this with a screen recorder and will file a fraud complaint
Automatic translation:
Public
Public
3 years ago
Dear Mustafa,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the video recording together with the game history and any relevant communication between you and the casino to my email address kristina.s@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Kristina
