The player from Germany had his bonus winnings voided. He accused the casino from false advertisement. We rejected the complaint because the player didn't respond to our messages and questions.
Praise Casino - Player’s winnings have been confiscated.
Amount: €500
Praise Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I used the frist deposit bonus in the casino today. The deposit and everything else wasn't a problem either. However, this bonus is advertised there as a NON STICKY bonus and when I had won something about 550 € and canceled the bonus in order to withdraw, only my deposit was left in the account.
Chat then told me it was a non sticky bonus but it works like a sticky bonus. Which is totally stupid because I can't advertise a bonus as non sticky but treat it as a sticky bonus. So the money is gone and I won't see it again. One click and away. All because I thought it would be a non sticky bonus as stated in the bonus policy. Regardless of whether you put the page in German or English, it always says non sticky, but is treated as a sticky bonus that you have to implement completely. I think extremely shit and for me it is also something like fraud.
Automatic translation:
Public
Public
2 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs (https://praisecasino.com/en/bonus-terms-conditions) and I found this:
"All the bonuses are non-sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost."
Could you please confirm that you completed the wagering requirements for the bonus? Please forward any communication between you and the casino to kristina.s@casino.guru.
I will be waiting for your reply patiently.
Best regards,
Kristina
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