HomeComplaintsPraise Casino - Player didn’t receive the advertised bonus.

Praise Casino - Player didn’t receive the advertised bonus.

Amount: €200

Praise Casino
Safety Index:Above average
Submitted: 01 Jun 2021 | Resolved : 02 Jun 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Germany wanted to claim a Cashback bonus, but the casino refused to credit it. The player just had to wait a little bit longer to receive a bonus.

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3 years ago
Translation

Hello praise casino advertises monthly cashback.

This was guaranteed to me in the chat with 200 euros.

After the time when the cashback should be credited, I was told that I would not get it. The casino fools people and cheats with advertisements of 25% monthly cashback

Automatic translation:
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3 years ago

Hello Isisam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Did the casino specify the reason why the bonus wasn’t credited?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago
Translation

I responded by email

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3 years ago
Translation

I sent you an email

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3 years ago
Translation

One is lied to all the time in the chat tell me yesterday 10p times I get the cashback and now you invent new conditions and rules. Never pay in there

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Private
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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

file

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3 years ago

file

Edited
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3 years ago
Translation

I have just received the cash back. The case can be closed

Automatic translation:
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3 years ago

Awesome news Isisam! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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