The player from Germany wanted to claim a Cashback bonus, but the casino refused to credit it. The player just had to wait a little bit longer to receive a bonus.
Praise Casino - Player didn’t receive the advertised bonus.
Amount: €200
Praise Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello praise casino advertises monthly cashback.
This was guaranteed to me in the chat with 200 euros.
After the time when the cashback should be credited, I was told that I would not get it. The casino fools people and cheats with advertisements of 25% monthly cashback
Automatic translation:
Public
Public
2 years ago
Hello Isisam,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Did the casino specify the reason why the bonus wasn’t credited?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
One is lied to all the time in the chat tell me yesterday 10p times I get the cashback and now you invent new conditions and rules. Never pay in there
Automatic translation:
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