The player from Germany wanted to claim a Cashback bonus, but the casino refused to credit it. The player just had to wait a little bit longer to receive a bonus.
Hello praise casino advertises monthly cashback.
This was guaranteed to me in the chat with 200 euros.
After the time when the cashback should be credited, I was told that I would not get it. The casino fools people and cheats with advertisements of 25% monthly cashback
Hello Isisam,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Did the casino specify the reason why the bonus wasn’t credited?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina