The player from Latvia has his account closed by the VIP manager after requesting a loyalty bonus, leaving him unable to access his account. He attempts to contact the manager through email and WhatsApp but receives no response and is concerned about his eligibility for weekly cashback.
PowerUp Casino - Player’s account has been closed.
Amount: €120
PowerUp Casino
Safety Index:HighSafety Index
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8.4
PowerUp Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Case summary
4 days ago
Public
Public
4 days ago
I loose hige loss then I asked some loyality bonus . After some time my VIP manager closed my account I can't access my account. Usually I'm eligible for weekly cashback also. Still I'm emailed and text via WhatsApp to my VIP manager no response. It's treat like really bad . Then what I do? How can I account back and need my cashback also
Public
Public
4 days ago
Hello Anjithzac,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUp Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Do you have any real money balance on your casino account?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
