PowerUp Casino - Player didn't receive a bonus.

I deposited 500e at power up casino and I never received my promised 500e deposit bonus. Only vague answers when I asked about it

Dear jahaa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonus you were supposed to receive? If possible, please post here a link to the bonus offer you tried to redeem.

Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

So the company power up casino promised a 500e first deposit bonus and I deposited the necessary 500e.

However, the bonus has never been seen or heard of.

The company only communicates that the maintenance did not grant the bonus.

I'm not the only one to whom this has happened. Bonus promises are completely empty. Don't trust.

Thank you for your reply, jahaa1. Could you please advise if you have played with your deposit in the meantime?

Furthermore, I would really appreciate it if you forwarded me the messages between you and the casino. Thank you.

I already played my deposit. I did try to withdraw the money right away, but they refused and said that the deposit must be recycled before withdrawal.

I asked many times for my bonus. Sometimes they invoked the rules and now they say I won't get a bonus because I tried to withdraw the money. 🤣 Always a different explanation and some new bonus is offered.

the last answer was this.

I am sorry to hear that. Sadly, under these circumstances, we are not able to proceed with this complaint. Unfortunately, by playing with the deposit that originally should have triggered the bonus, you lost the right to activate it. Simply said - casinos cannot add a deposit bonus on top of the lost deposit. We would really like to help, but it is impossible for us this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.