The player from Finland was unable to access their casino account due to repeated requests for an account verification code, despite having entered it previously. The issue was resolved when the player confirmed that only certain games could be played in the casino.
PowerSlots Casino - Player faces account access issues.
Amount: €50
PowerSlots Casino
Safety Index:Above averageSafety Index
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7.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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3 weeks ago
Translation
I'm unable to play anything because it keeps asking for an account verification code, which I have already entered. The chat support can only advise me to clear the cache and log out, which I have done multiple times.
Automatic translation:
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3 weeks ago
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PowerSlots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you managed to deposit 50€ already?
- Could you please share a screenshot of the error you are experiencing?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Marylili,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Translation
The case was solved. Only certain games could be played in the casino.
Automatic translation:
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1 week ago
Dear Marylili,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
