The player from Finland is unable to access their casino account due to repeated requests for an account verification code, despite having entered it previously.
PowerSlots Casino - Player faces account access issues.
Amount: €50
PowerSlots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
2d 16h 19m 48s
Case summary
4 days ago
Public
Public
5 days ago
Translation
I'm unable to play anything because it keeps asking for an account verification code, which I have already entered. The chat support can only advise me to clear the cache and log out, which I have done multiple times.
Automatic translation:
Public
Public
4 days ago
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PowerSlots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you managed to deposit 50€ already?
- Could you please share a screenshot of the error you are experiencing?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Marylili has 2d 16h 19m 48s to reply
