Power Casino - Player’s asking for a refund.

I made two deposits in the casino power casino and accepted the bonuses reading the conditions that are these:

Regarding your complaint about bonuses. How it works is clearly stated in the bonus rules. Please refer to paragraph 4: "After accepting the bonus, the deposit amount is combined with the bonus amount and then credited to the balance of the bonus funds." Here I do not understand that my real money becomes a bonus, with what that entails that is having to bet 30 times the amount invested on my part, it is not logical to deposit 100 euros to convert it into a bonus, to have it imprisoned until they get what they request. The condition is not clear, it does not mean that the money becomes a bond, and it is a trap. For this reason, I request a refund of the 100 euros.

say that I realized this situation in the second deposit which was when I entered my data to see my balance

Dear Jotam1976,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience. Unfortunately, a lot of bonuses work like this and have wagering requirements set to both bonus and deposit amounts. Could you please confirm that your balance stayed untouched after you claimed the second bonus?

Looking forward to hearing from you.

Best regards,

Kristina

I understand that it works like that but let them make it clear, as it is written it gives confusion the bonuses they gave me, I realized how they acted in the second bonus that it was already late, they asked me that I had to bet 2500 euros, in which head it fits that I deposit 50 euros and the locks until I bet 2500 euros, that is a scam and I ask the casino to return the 105 euros charged

Additional comments from Jotam1976:

"I wanted to unsubscribe from the web, delete my account telling them why I wanted to and because I had problems with gambling and not only have they not done so but they have encouraged me to continue offering me to continue reducing the amount of my deposits , "

Jotam1976, first of all, I'd like to point out, that a bonus is something like a gift from the casino, and the casino has the full right to decide which rules are applied to their bonuses. Players agree with the rules by activating the offer. The casino doesn't hide the term you are complaining about as it is clearly stated in the Bonus T&Cs. I apologize, but we cannot help you with this.

Secondly, I checked the casino's Responsible Gambling section (https://helpdesk.powercasino.bet/en/support/solutions/articles/43000590731) and this is what I found:

"SELF-EXCLUSION BY REQUEST

You may contact our support team at support@powercasino.bet and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials."

You've contacted the live chat instead, and the casino doesn't mention that this is an option too. Have you requested the self-exclusion via email as well? Would you be so kind and confirm that your account still hasn't been blocked?

No, I am still in the game, the casino itself is fine, but now I have problems withdrawing my money, they are verifying, coincidence there are always problems to withdraw and never to deposit and when you lose they never verify anything, I have two withdrawals one 1200 and another 1100 euros and my profit has been 700 euros.

jotam1976, you mentioned verifying. Do I understand correctly that you are currently in the process of verifying your account? Have you provided all the necessary documents, please?

My account is verified, I understand that they are verifying my game movements.

Thank you for clarifying. This type of check can be a little time-consuming. I would recommend you waiting for a few more days (let's say 7 days) so the casino has enough time to finish it.

I would like to ask you to inform us about the outcome, so we can move forward with this case accordingly. Thank you in advance.

I have been waiting a week for them to make the deposit of two pending withdrawals that I have one for 1200 euros and another for 1100 euros, they tell me they have problems with the payment processor and they insist with ecopayz, I understand that they charge something for doing it through ecopayz. When I made the withdrawal they had the option of my card and now they only make those excuses that they have problems with their payment processor. Let's see if they can help me.

All arranged. The casino has deposited the money for me. I have had to insist but in the end they have done it.

Jotam1976, do I understand correctly, that your issue has been resolved? Do I have your permission to close the complaint?

If everything settled thanks.

Awesome news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.