HomeComplaintsPower Casino - Player has experienced technical glitch.

Power Casino - Player has experienced technical glitch.

Amount: €200

Power Casino
Safety Index:Very low
Submitted: 22 Aug 2020 | Case closed : 08 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Czech Republic experienced technical glitch while playing slots. The complaint was rejected because the player did not respond to us.

Public
Public
4 years ago
Translation

Good evening, but I haven't experienced this yet. It's either a lion or you have big flaws. twice in a row

.If I have to win at that moment, I end up and nothing will feel good for me, and the game will not respond

Nice for him ...

You probably don't have very happy people.

Automatic translation:
Public
Public
4 years ago

Dear Jirina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to nikolas.b@guruadmins.com. Also, have you been playing with bonus money or spins? On which game the glitch occureed? I’ll be looking forward your answers.

Best regards,

Nick

Public
Public
4 years ago

Dear Jirina,

We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.

Best regards,

Nick

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Public
4 years ago

We are now rejecting the complaint as the player was non-responsive.

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