Powbet Casino - The player's withdrawal is delayed.

I requested a withdrawal on 06/06/2022 and they gave me 3 business days for it to be in my account, I contact the chat and the only thing they know to inform is that payment is in the processing queue, it seems like I'm talking to robots , I try to send an email through the support email and I also can't solve my problem and until today 06/09/2022 my amount was not paid into the account and the method used was via PIX which nowadays is super fast. With this complaint I want my problem to be resolved.

Hello Rodrigo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Good Morning!

Company has already solved my problem.

Dear Rodrigo De Sousa Silva,

Please be advised that your withdrawal request in the total amount of 1300.00BRL has been processed by our Finance Department.

The amount should reach your account as close as possible. Remember that for bank and credit card transfers, the deadline is 3 to 5 business days.

If you have any additional questions, please don't hesitate to contact us at support@Powbet.com or Live Chat .

Yours sincerely,

Powbet.com Finance Department

Thank you Rodrigo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick