The player's winnings were not credited and his bet was not visible anywhere. The complaint was closed as the player stopped responding.
Powbet Casino - The player's winnings were not credited.
Amount: €40
Powbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a bet, my money was deducted twice and the account is negative the bet was won but the winning money was not credited to me the bet appears only in the last transactions of my profile but not in the last bets
Automatic translation:
Public
Public
2 years ago
Hello j58w2r8kfx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
