HomeComplaintsPowbet Casino - Player's struggling to access casino website.

Powbet Casino - Player's struggling to access casino website.

Amount: €50

Powbet Casino
Safety Index:Very high
Submitted: 07 Jun 2023 | Resolved : 23 Jun 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

10 months ago

The player from Italy is experiencing difficulties accessing the casino website. We closed the complaint after the player confirmed the issue was resolved.

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10 months ago
Translation

The powbet site has to make me the withdrawal and the site is gone

Automatic translation:
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10 months ago

Dear MICHELERISPOLI,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

However, I checked the website from Italy and the website seems to work.

Does your issue persist?

Thank you very much in advance for your reply.

Best regards,

Tomas

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10 months ago

Dear MICHELERISPOLI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago
Translation

Thank you

Automatic translation:
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10 months ago

Dear MICHELERISPOLI,

Could you please advise if your withdrawal was processed or if you require any further assistance?

I'll await your reply.

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10 months ago
Translation

All perfect

Automatic translation:
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10 months ago

Dear MICHELERISPOLI,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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