The player from Germany encounters a problem where the casino abruptly disappears during gameplay, resulting in a loss without the ability to continue.
Powbet Casino - Player's game unexpectedly disappears.
Amount: €450
Powbet Casino
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Case opened
Current status
Waiting for player to reply
5d 10h 15m 49s
Case summary
yesterday
Public
Public
2 days ago
Translation
In the middle of the game, it suddenly disappeared and was no longer visible.
There's still no result for me, but I lost the game even though I couldn't continue. I've reported it to support, but I haven't received any response or gotten my stake back.
Automatic translation:
Public
Public
yesterday
Dear Sarah1979267,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that the game itself disappeared?
- Has the last bet and its result been recorded in your game history?
- Could you please clarify the dispute value (€450)?
Thank you very much in advance for your reply.
Best regards,
Kristina
Sarah1979267 has 5d 10h 15m 49s to reply
