HomeComplaintsPowbet Casino - Player's game unexpectedly disappears.

Powbet Casino - Player's game unexpectedly disappears.

Amount: €450

Powbet Casino
Submitted: 02 Dec 2024 | Case closed : 17 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Germany encountered a problem where the casino abruptly disappeared during gameplay, resulting in a loss without the ability to continue. The Complaints Team attempted to gather more information but ultimately found that the player did not respond to inquiries. As a result, the complaint was rejected due to the lack of further communication from the player, preventing any investigation into the issue.

Public
Public
Translation

In the middle of the game, it suddenly disappeared and was no longer visible.

There's still no result for me, but I lost the game even though I couldn't continue. I've reported it to support, but I haven't received any response or gotten my stake back.

Automatic translation:
Public
Public

Dear Sarah1979267,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do I understand correctly that the game itself disappeared?
  • Has the last bet and its result been recorded in your game history?
  • Could you please clarify the dispute value (€450)?

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public

Dear Sarah1979267,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news