The player from Greece has a pending withdrawal since September 15, with daily inquiries to chat support yielding only consistent reassurances of delays.
Posido Casino - Player's withdrawal request is delayed.
Amount: €60
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 24m 54s
Case summary
5 hours ago
Public
Public
5 hours ago
Dear osetrain,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
5 hours ago
Translation
Christina
I have made 4 withdrawals all with a delay of 5-6 days and constant communication with support.
No KYC required.
There was no active bonus at the time of the withdrawal request.
Thanks
Automatic translation:
Casino Guru is examining the case
