The player from Greece had a pending withdrawal since September 15, with daily inquiries to chat support yielding only consistent reassurances of delays. The player confirmed that he had made previous withdrawals without KYC requirements and without any active bonuses. The issue was resolved when the withdrawal was completed on October 3.
Posido Casino - Player's withdrawal request is delayed.
Amount: €60
Posido Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Dear osetrain,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Christina
I have made 4 withdrawals all with a delay of 5-6 days and constant communication with support.
No KYC required.
There was no active bonus at the time of the withdrawal request.
Thanks
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1 month ago
Thank you for your reply, osetrain. Could you please advise when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
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1 month ago
Translation
The same method of withdrawal as in the previous withdrawals so now.
Last withdrawal 30/08 previous 20/07
Thanks
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1 month ago
Translation
Withdrawal completed today 03/10 at 10:15 gmt
Thanks
Automatic translation:
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1 month ago
Dear osetrain,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
