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Dear osetrain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Christina

I have made 4 withdrawals all with a delay of 5-6 days and constant communication with support.

No KYC required.

There was no active bonus at the time of the withdrawal request.

Thanks

Kristina

Έχω κάνει 4 αναλήψεις όλες με καθυστέρηση 5-6 ημερών και συνεχή επικοινωνία με την υποστήριξη.

Δεν απαιτείται KYC.

Δεν υπήρχε ενεργό μπόνους κατά το αίτημα απόσυρσης.

Ευχαριστω