HomeComplaintsPosido Casino - Player's withdrawal is delayed due to lack of support.

Posido Casino - Player's withdrawal is delayed due to lack of support.

Amount: €9,000

Posido Casino
Safety Index:High
Submitted: 24 Aug 2024 | Case closed : 10 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Portugal was unable to withdraw her winnings. Due to unresponsive customer support, the issue remained unresolved. The Complaints Team had attempted to gather more information by reaching out for clarification. However, as there was no response from the player, the investigation could not proceed, leading to the rejection of the complaint.

Public
Public
2 months ago
Translation

I want to withdraw my entire balance. The chat isn't working, and I don't know how to speak with an assistant because nobody is responding to my emails.

I want this matter to be resolved as soon as possible.

Thank you.

Automatic translation:
Public
Public
2 months ago

Dear Catarina6197,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Do I understand correctly your withdrawal requests are limited in how much you can withdraw?
  • When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Public
Public
2 months ago

Dear Catarina6197,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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